1. Scope of services

The services provided by Lylo include but are not limited to business cars, airport transfers, chartered cars for leisure trips, luxury car rentals and other specialized car services.

This service is currently limited to Taiwan.

2. Reservation and Cancellation

All services must be booked through Lylo’s official website or designated apps.

Reservations can be canceled up to [time of booking] hours in advance with a small handling fee; if not canceled in advance, a corresponding service fee will be charged.

During peak hours and holidays, the booking and cancellation policy may be adjusted, please refer to the notification on the corresponding page for details.

3. Service Charges and Payment

Fees are calculated according to the distance of the trip, service duration, car type and other factors, and will be clearly displayed at the time of booking.

A variety of payment methods are supported, including credit card and electronic payment. All payment information will be kept strictly confidential.

In case of additional charges (e.g. overtime charges, fuel costs, etc.), Lylo will notify the customer via the app and collect them after the service is completed.

4. Obligations of the Client

Customers are required to provide truthful personal information and trip requirements.

Comply with the relevant regulations during the service period, such as taking care of the car facilities, keeping the car hygienic, and complying with the local laws and regulations.

Any damage to the vehicle or delay in service caused by the customer’s negligence or improper behavior, the customer shall be liable for compensation.

5. Drivers and Vehicles

Lylo’s drivers are carefully screened, legally qualified and receive regular training.

Lylo’s vehicles are regularly maintained and inspected to ensure safety and comfort during the service.

In the event of an emergency requiring a change of driver or vehicle, Lylo will notify the customer in a timely manner and ensure that the service is of equal value.

6. Privacy Policy

Lylo strictly adheres to privacy regulations and all personal information of customers will only be used to provide better service and will not be disclosed to third parties without consent.

7. Limitation of Liability

Lylo will do its best to ensure that each service is on time and safe, but will not be liable for service delays or unavailability due to force majeure factors (e.g. weather, traffic, natural disasters, etc.).

8. Dispute Resolution

In the event of a dispute arising from the Services, the Customer may contact Lylo Customer Service and we will assist in the communication and handling of the dispute.

If no agreement can be reached through negotiation, both parties may resolve the dispute through legal channels, applying the laws of Taiwan.

The final interpretation of the above terms and conditions belongs to Lylo, Lylo reserves the right to update and modify the terms and conditions of service, all updates will be published in the Lylo platform and take effect immediately.